Reception Volunteer

If you have experience in a reception or customer service role, this is a great opportunity to gain hands-on experience in reception duties, customer service, or administrative functions, while contributing meaningfully to the work of a social justice charity.

As a Reception Volunteer, you will be a vital part of our front-of-house team, helping to create a welcoming, professional, and supportive environment for visitors, staff, and service users.

About St Giles Trust
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need.  Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement hold the key to positive change in others.

About this key role

As a Reception Volunteer, you will welcome all visitors in a warm, friendly, and professional manner, handle incoming phone calls and direct queries appropriately, plus monitor and manage the reception inbox and incoming correspondence. You will maintain a clean, organised, and accessible reception area, register visitors, ensure sign-in procedures are followed, issue visitor badges, and support security and safeguarding protocols, including monitoring access.

We will rely on you to support meeting room bookings and logistics, assist with incoming and outgoing post and deliveries, and help maintain supplies and reception materials (leaflets, forms, etc.), while also assisting with simple data entry and document filing as needed.  Working collaboratively with staff and fellow volunteers and contributing towards a positive workplace culture are both key duties, as is ensuring that confidentiality and security of information is maintained in accordance with our Confidentiality, Data Protection, IT and Security policies.

What we are looking for

• Experience in a reception or customer service role
• Basic understanding of confidentiality, safeguarding, and data protection.
• Interest in supporting people who may face barriers to employment or services

• Reliable and punctual, with good time management
• Comfortable using a computer and basic office software (training provided)

Volunteer Support and Benefits

• Induction and role-specific training provided.
• Ongoing supervision and support from a named staff contact.
• Opportunity to develop transferable skills and gain references.
• Reimbursement of reasonable travel and lunch expenses (per policy).
• Opportunity to contribute to a meaningful cause and an inclusive workplace.

A Basic DBS check is required for this role.

We are an equity and inclusion-confident employer. We welcome all applications, and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

We have 3 positions available:

Position 1 - 16 Hours (Monday - Thursday 09:00-13:00)

Position 2 - 8 Hours (Wednesday & Thursday 12:00-16:00)

Position 3 - 7 Hours (Monday 09:00-16:00, with a 1-hour lunch Break)